Task Flow

A task flow is a visualization of specific steps undertaken to accomplish a goal in your product.

The steps necessary to complete a task or goal are only shown in the task flow. It excludes the user’s choices and activities.

Task flows are typically:

• Linear: Task flows generally represent a direct, predictable, ideal way a user would accomplish a goal in your product.

• Sequential: Task flows are a series of steps to take a user from beginning to end of a goal.

• Simple: Task flows tend to be straightforward and do not branch out with options or decision points.

Task Flow Diagrams

Task flows are typically documented in a linear diagram (a flowchart) showing the steps of the path taken by the user.

Task Flow vs User Flow